We are committed to protecting your privacy online. This privacy policy has been compiled to better serve those who are concerned with how their “personally identifiable information” (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website www.fenrosestudio.com (“website”), (“site”).

Information We Collect

Your privacy is important to us. Generally, any information collected on this website will not be sold or shared with third parties. We collect information from you when you subscribe to our newsletter, fill out a form, or enter information on our site. This site collects the personal information you voluntarily provide to us, which may include first name, last name, email address, phone number, physical address, and any necessary financial information needed to complete your order. We also record information relating to your use of this website, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser, operating system, and other similar information to help us improve your experience.

What We Do With Your Information

We use this type of information to administer the site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the website. The information you provide is used to process transactions, send periodic emails, and improve the service we provide.

How We Protect Your Information

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL), Level 1 PCI compliant and use 128 bit SSL encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. While we make every effort to protect your personal information shared with us through our website, you acknowledge that the personal information you voluntarily share with us through this site could be accessed or tampered with by a third party. If a data breach were to occur, you will be notified within 72 hours. You agree that we are not responsible for any intercepted information shared through our website without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at fenrosestudio@gmail.com 

Payments

Our shop is hosted on Squarespace. They provide us with the online eCommerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace data storage, databases, and the general Squarespace application. Squarespace stores your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our shop and its service providers. For more insight, you may also want to read Squarespace’s Terms of Service and Privacy Statement.

Third-Party Services

We do share your information with trusted third parties who assist us in operating our website, conducting our business, and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our shop's website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms. Our third parties include (not limited to) Squarespace and Paypal. You may click the aforementioned links to view the privacy policy of each.

Third-Party Links

This website may contain links to third-party websites. Except as otherwise discussed in this privacy policy, this document only addresses the use and disclosure of information we collect from you on our website. Other sites accessible through our website via links or otherwise have their own policies in regard to privacy. We are not responsible for the privacy policies or practices of third parties and encourage you to read their privacy statements.

Google Analytics

Our site may use Google Analytics to help us learn about who visits our site and what pages are being looked at.

Cookies

We may send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer while you are viewing the website. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the website may not work properly or at all.  This website does not respond to do not track signals sent by your browser.

Newsletter Subscription

We offer the opportunity for you to volunteer certain information to us that is used for email and marketing purposes. This information includes (not limited to) your name and email address. With your permission, we may send you emails about our website, shop, new products, and other updates. You may unsubscribe at any time by clicking “unsubscribe” in the footer of our emails, but please note that we reserve the right to maintain a database of past email subscribers. We also reserve the right to use this information as reasonably necessary for our business and as provided by law. Your information may be shared with trusted third-parties for the ordinary course of conducting our business, such as through Mailchimp or other marketing campaigns. We do not ever sell your information to third parties.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our terms.

Updating Your Information

You may access and correct your personal information and privacy preferences by contacting us via email. If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at fenrosestudio@gmail.com 

Modifications

We reserve the right to modify any portion of our site and service, including our terms and policies at any time, so please review it frequently. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. You acknowledge and agree that it is your responsibility to review this website, our terms, and this policy periodically and to be aware of any modifications. Amendments are effective immediately upon posting to the website. Any use of the website or service by you after being notified means you accept these amendments.

Entire Agreement

Failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. These terms and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms). Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.

Contact

If you have any questions, please contact us at fenrosestudio@gmail.com